Terms and Conditions

This page details our customer terms and conditions.

Our Contact details:

BEAU-K Florist - 44 South Street, Eastbourne, East Sussex, BN21 4XB

Tel: 01323 410077.

Email: please use the contact form to get in touch

Making a purchase could not be easier. Just browse our shop online, and add any bouquets or gifts that you wish to buy to your shopping cart. After you have finished your selection, click on the 'Checkout' button, and you will be asked for a few details that we need to be able to complete the order.

We accept any debit or credit card payment. If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to US Dollars or your own local currency.

We accept most credit and debit card payments, Visa, Mastercard. You may send and pay for flowers over the phone by calling us.
Orders that are cancelled online or via the phone could be subject to a cancellation fee.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when payment has been processed. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Delivery Schedule, Orders received before 3pm Monday to Saturday UK time for UK delivery will be delivered on the same day if required.
Orders with a specified delivery date will be delivered on that day (note must be received before same day cut off time shown above).
Orders placed to be delivered on a public holiday will be delivered the next working day. Online deliveries can only be in the UK. To send flowers overseas please telephone.

No timed deliveries - except for funeral tributes and weddings.

Please telephone if you have an emergency order.

If you require specific flowers, please telephone at least 24 hours before delivery is required.

Orders are delivered ONCE. If the recipient is not home, the flowers/plant are returned to the shop and a delivery note is left informing them that flowers/plant have tried to be delivered and to collect from the shop.
If a neighbour is home, we will try and leave the flowers/plant with them providing they are willing to take responsibility for the delivery.
If the recipient is physically unable to collect their flowers/plants, a new delivery date will be arranged with the recipient and BEAU-K florist at the earliest convenience.
BEAU-K florist are not responsible for theft or damage to flowers, plants or sundries if left.
We take care of our flowers and ensure freshness and quality at all times.
Tax Charges Orders are inclusive of 20% VAT
Credit Card Security. When the order is placed at our website, credit card numbers are encrypted using 256-bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any website.
Guarantee - we guarantee your complete satisfaction.
Getting in touch with us, if you need to reach us, please email us using the link on the store page, alternatively, you can telephone or write to us at either address shown at the top or bottom of this page
Privacy Policy, you can view our Privacy Policy Online.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive, which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Orders that are cancelled online or via the phone can be subject to a cancellation fee.

Sale of Alcohol

Important Product Information & Legal Compliance for Alcohol Sales

At Beau-k, we are committed to providing exceptional products and a seamless shopping experience, all while adhering strictly to UK alcohol licensing laws. Please take a moment to review the following important information:

UK Alcohol Sales Regulations

As a responsible retailer, BEAU-K operates in full compliance with the Licensing Act 2003 (and relevant Scottish/Northern Irish legislation where applicable). Key aspects of these laws include:

• Age Restriction: It is illegal to sell alcohol to anyone under the age of 18. By placing an order for alcoholic beverages, you confirm that you are at least 18 years old. We implement robust age verification checks at the point of sale, on collection and our delivery team are required to Challenge 25, requesting valid photographic ID from anyone who appears under the age of 25 at the point of delivery. Accepted forms of ID include a passport and photographic driving licence. 

• Responsible Delivery: Our delivery team are trained not to deliver alcohol to anyone who appears to be intoxicated. Alcohol will only be delivered to residential or business addresses and will not be left in a safe place or with anyone under 18.

• Licensing: BEAU-K holds all necessary Personal and Premises Licences for the sale and dispatch of alcohol, ensuring all sales are conducted legally and responsibly from our licensed premises.

Product Availability and Substitutions

While we strive to maintain accurate stock levels and provide the exact products displayed on our website, there may be rare occasions where an item you have purchased becomes unavailable due to unforeseen circumstances.

In such instances, BEAU-K reserves the right to substitute any product with a similar item of equal or greater value at our discretion. We will always endeavour to select a substitute that closely matches the original product's style, quality, and intended purpose. This policy allows us to ensure your order can still be fulfilled promptly and to the highest standard, preventing delays or cancellations. If a substitution is necessary, we will make every effort to notify you where reasonably possible.

By placing an order for alcohol from Beau-k, you acknowledge and agree to these terms and conditions. We appreciate your understanding and cooperation in helping us maintain legal compliance and provide you with the best possible service. If you have any questions regarding our alcohol sales policy or product availability, please do not hesitate to contact a member of our team.

Refunds/Returns Policy

Refunds may occasionally be given at the discretion of the management. Because of the perishable nature of our products, you are advised to make any complaint within 1 working day of the delivery of your flowers. We always endeavour to reach an agreement with the recipient for either for a replacement or a refund, depending upon the nature of the complaint.